Name: ContactLifeline Started:
Description:
 
Address: P.O. Box 9525 Director: Elizabeth N. McCourt
    302-761-9800 E
   
  Wilmington, DE 19809    
 
Phone: 302-761-9800 Fax: 302-761-4280
WebPage: http://www.contactlifeline.org Email: emccourt@contactdelaware.org
 

Human Resources

Elizabeth N. McCourt Director of Crisis Services

Internet Presence

Internet Access? none
Have A WebPage? no
www.contactlifeline.org
How often is it updated? never
Do you have plans to start one? no

Services that best describe what your organization provides:

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Counseling
Emergency/Crisis Services
Health Education/Prevention
Hotline/Crisis Counseling
Information & Referral
Mental Health Services
Services for People with Disabilities
Support Groups
Veterans Services
Volunteer Opportunities

Agency Information

What Year did your agency begin operating?  
What is your United Way status? none
Is your agency religiously affiliated? no
What is your non-profit status? none
What is your agency's annual operating budget? $1,000,001 - $3,000,000
What percent of your operational budget comes from the following sources:

How many full-time employees work at your agency? 10
How many part-time employees work at your agency? 0
In an average month how many volunteer hours are provided to your agency? 0
Does your financial statement indicate free or in-kind services? no
Did your agency begin as a result of a congregational/parish sponsored initiative? no
Does your agency operate a program that resulted from a congregational/parish initiative? no

Clients served when working with congregations/parishes:

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Adults with chronic diseases
Alcohol/substance affected
Mentally ill
People with disabilities
People with sexually transmitted diseases
Families
Parents
Elderly/Seniors
Education prevention for people at risk
Gays & Lesbians
Immigrants/Refugees
Native Americans
Veterans
Victims of crime
Victims of domestic violence
Victims of sexual assault
Homeless
Jobless
People in financial crisis
Health screenings
Adolescents
Pregnant/postpartum women
Bereaved

Formal partnerships with local religious congregations/parishes that provide the following:

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  Formal? Informal?

Who brokers the relationship with the congregation/parish when you seek congregational/parish volunteers, money, facility space, and goods and services?

  Volunteers Money Facilities & Space Goods & Services
You yes yes yes yes
A board member        
A member of your staff yes yes yes yes
A community organization        
Other        

Do you get contracts from a state agency to deliver a specific service with the assistance of a congregation or parish? no

In the future, what area of services to you thing you might seek assistance from congregations/parishes

Housing Assistance

Volunteer Information

Are your volunteers from religious congregations/parishes serving as part of a congregational/parish program (e.g., children’s outreach ministry)? Yes
How long has your agency been working with volunteers from congregations/parishes? no answer
Do you have an organized method of involving volunteers from congregations/parishes? no
Do you train members of congregations/parishes differently from other volunteers? No - We train them the same
In general, do the congregations/parishes usually initiate the volunteer relationship with your agency? no
How do you inform congregations/parishes of volunteer opportunities in your agency? Flyers, Personal Contact, Website, Community Outreach 
Where are volunteers typically trained? At my agency 

Rate the importance of the following criteria in identifying potential congregations/parishes for VOLUNTEER assistance?

Stature of spiritual leader  
Perceived wealth of congregation/parish  
Personal contacts Very Important
Board member's relationship to the congregation/parish  
Congregation's reputation and track record of committment Very Important
Size of congregation/parish Very Important
Other  

Identify the ways your agency uses volunteers from congregations/parishes:  

Congregational Parish Support

Do you receive any financial support from at least one local religious congregation/parish? no
Do you seek any financial support from at least one local religious congregation/parish? no
Did any of these congregations/parishes initiate the financial relationship with your agency? no
If you seek money from a congregation/parish, who usually brokers the relationship?  
If you receive financial support from religious congregations/parishes, how do you typically request money from them?  

Rate the importance of the following criteria as they relate to how you approach congregations/parishes for FINANCIAL assistance.

Stature of spiritual leader  
Perceived wealth of congregation/parish  
Personal contacts  
Board member's relationship to the congregation/parish  
Congregation's reputation and track record of committment  
Size of congregation/parish  
Other  

Use of Congregational Parish Facilities

Do you ever use the congregations’/parishes’ facilities? no
If no, would your agency be interested in using congregational/parish facilities if the opportunity arose? no
Do you rent space at a reduced-market rate from a congregation/parish? Yes
Who usually brokers the relationship with the congregation/parish when you seek the use of facilities? You, A member of your staff 
Are you currently working with one or more congregations/parishes to help them set up services at their facility? Yes
Do you receive any of the following free services from congregations/parishes?  

Relationships with Local Congregations & Parishes

Is the director of your organization involved in his/her own religious congregation/parish? Yes
Is the director of your organization a member of the clergy? Yes
Are there members of your organization who are members of the clergy? Yes
Has that involvement helped stimulate congregational/parish involvement at your agency? no
Do you formally evaluate the effectiveness of congregational/parish resources for your organization’s program operations? Yes
The United Way of Delaware is planning to use the information gained from this survey to initiate a community-wide planning effort designed to help agencies use the resources of the religious community in the best possible way. Would you be willing to be part of this effort? No
Would you like assistance in recruiting, training, and retaining volunteers? No