Name: West End Neighborhood House - Community Center Started:
Description:
 
Address: 710 N. Lincoln Street Director: Paul F. Calistro
    302-658-4171
   
  Wilmington, DE 19805    
 
Phone: 302-658-4171 Fax: 302-888-5314
WebPage: http://www.westendnh.org Email: pcalistro@westendnh.org
 

Human Resources

Paul F. Calistro Jr. Executive Director

Internet Presence

Internet Access? T1, DSL
Have A WebPage? yes
www.westendnh.org
How often is it updated? Monthly
Do you have plans to start one? no

Services that best describe what your organization provides:

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AIDS/Sexually Transmitted Disease Services
After School Programs
Child & Youth Services
Child Abuse & Neglect
Child Advocacy
Counseling
Domestic Violence
Early Childhood Programs/Day Care
Emergency/Crisis Services
Employment/Job Training
Ethnic/Religious/Cultural Support
Financial Assistance
Foster Care/Adoption
Health Assistance/Services (e.g., screenings)
Homeless Services
Health Education/Prevention
Recreational Programs
Hotline/Crisis Counseling
Housing Assistance
Information & Referral
Literacy Services
Mental Health Services
Mentoring
Parenting Services
Special Education Services
Support Groups
Veterans Services
Volunteer Opportunities

Agency Information

What Year did your agency begin operating?  
What is your United Way status? Member Agency
Is your agency religiously affiliated? yes
What is your non-profit status? 501(c)3
What is your agency's annual operating budget? Above $3,000,000
What percent of your operational budget comes from the following sources:
United Way 8.0%
Foundation and Corporate Grants 13.0%
Government grants (competitive contracts) 35.0%
Grant and Aid (State of Delaware) 2.0%
Self-Pay (fee for services) 2.0%
Other reimbursements 8.0%
Rental income 2.0%
Business/inventment venture 2.0%
Non-United Way non-religious federated campaigns 1.0%
Other special fund raisers 1.0%
Endowment 8.0%
Individual contributions: cash 17.0%
Individual contributions: hard goods 1.0%

How many full-time employees work at your agency? 41
How many part-time employees work at your agency? 8
In an average month how many volunteer hours are provided to your agency? 200
Does your financial statement indicate free or in-kind services? No
Did your agency begin as a result of a congregational/parish sponsored initiative? Yes
Does your agency operate a program that resulted from a congregational/parish initiative? No

Clients served when working with congregations/parishes:

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Children with developmental disabilities
Couples
Families
Parents
Elderly/Seniors
Education prevention for people at risk
Gays & Lesbians
Immigrants/Refugees
Native Americans
Veterans
Victims of crime
Victims of domestic violence
Victims of sexual assault
Homeless
Jobless
People in financial crisis
Health screenings
Adolescents
Pregnant/postpartum women
Bereaved
Hospice
Other

Formal partnerships with local religious congregations/parishes that provide the following:

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  Formal? Informal?
After School Programs yes yes
Child Advocacy yes yes
Early Childhood Programs/Day Care yes yes
Ethnic/Religious/Cultural Support yes yes
Food Stamp/Welfare Assistance yes yes
Health Assistance/Services (e.g., screenings) yes yes
Recreational Programs yes yes
Hotline/Crisis Counseling yes yes
Mental Health Services yes yes

Who brokers the relationship with the congregation/parish when you seek congregational/parish volunteers, money, facility space, and goods and services?

  Volunteers Money Facilities & Space Goods & Services
You yes yes yes yes
A board member yes     yes
A member of your staff yes yes yes yes
A community organization        
Other        

Do you get contracts from a state agency to deliver a specific service with the assistance of a congregation or parish? no

In the future, what area of services to you thing you might seek assistance from congregations/parishes

AIDS/Sexually Transmitted Disease Services
Alcohol & Drug Abuse
Early Childhood Programs/Day Care
Health Assistance/Services (e.g., screenings)
Homeless Services
Legal Assistance
Mental Health Services
Transportation

Volunteer Information

Are your volunteers from religious congregations/parishes serving as part of a congregational/parish program (e.g., children’s outreach ministry)? No
How long has your agency been working with volunteers from congregations/parishes? Over 50 years
Do you have an organized method of involving volunteers from congregations/parishes? No
Do you train members of congregations/parishes differently from other volunteers? No - We train them the same
In general, do the congregations/parishes usually initiate the volunteer relationship with your agency? No
How do you inform congregations/parishes of volunteer opportunities in your agency? E-mail, Personal Contact, Pulpit Presentations, Website, Community Outreach 
Where are volunteers typically trained? At my agency, At the congregants'/parish's facility 

Rate the importance of the following criteria in identifying potential congregations/parishes for VOLUNTEER assistance?

Stature of spiritual leader Not Important
Perceived wealth of congregation/parish Somewhat Important
Personal contacts Very Important
Board member's relationship to the congregation/parish Very Important
Congregation's reputation and track record of committment Very Important
Size of congregation/parish Very Important
Other  

Identify the ways your agency uses volunteers from congregations/parishes: Other 

Congregational Parish Support

Do you receive any financial support from at least one local religious congregation/parish? No
Do you seek any financial support from at least one local religious congregation/parish? No
Did any of these congregations/parishes initiate the financial relationship with your agency? No
If you seek money from a congregation/parish, who usually brokers the relationship? You, A board member, A member of your staff, Other 
If you receive financial support from religious congregations/parishes, how do you typically request money from them? Annual solicitation to all congregations/parishes in your community, An informal request to select members of a congregation/parish, Other 

Rate the importance of the following criteria as they relate to how you approach congregations/parishes for FINANCIAL assistance.

Stature of spiritual leader Important
Perceived wealth of congregation/parish Somewhat Important
Personal contacts Very Important
Board member's relationship to the congregation/parish Very Important
Congregation's reputation and track record of committment Important
Size of congregation/parish Important
Other  

Use of Congregational Parish Facilities

Do you ever use the congregations’/parishes’ facilities? Yes
If no, would your agency be interested in using congregational/parish facilities if the opportunity arose? Don't Know
Do you rent space at a reduced-market rate from a congregation/parish? Yes
Who usually brokers the relationship with the congregation/parish when you seek the use of facilities? You, A board member, A member of your staff, Spiritual leader of the congregation/parish 
Are you currently working with one or more congregations/parishes to help them set up services at their facility? No
Do you receive any of the following free services from congregations/parishes?  

Relationships with Local Congregations & Parishes

Is the director of your organization involved in his/her own religious congregation/parish? No
Is the director of your organization a member of the clergy? Yes
Are there members of your organization who are members of the clergy? Yes
Has that involvement helped stimulate congregational/parish involvement at your agency? Yes
Do you formally evaluate the effectiveness of congregational/parish resources for your organization’s program operations? Yes
The United Way of Delaware is planning to use the information gained from this survey to initiate a community-wide planning effort designed to help agencies use the resources of the religious community in the best possible way. Would you be willing to be part of this effort? No
Would you like assistance in recruiting, training, and retaining volunteers? no